Complements and Complaints

First, the complement:

I love Raymond's Quiet Press. I really respect Raymond now that I've had to contact him about the mistake in what he shipped me. It is totally refreshing to contact a vendor and have him say some variant of "I'm sorry about the mistake. I'll make it right." I contacted Raymond on Friday and the shiny bit was here Monday. That's customer service.

Then the complaints:

Why don't I ever get the voter information packets before I get my absentee ballot? I know it's a stretch, but I'd like to actually read the propositions before I vote on them. I could maybe think about them, too.

Also, someone near here is doing something with heavy equipment. Unfortunately it's something that sounds like an industrial-sized dental drill.